Lavender and Leeks
15 Middle Road
Customer Service and Support
Telephone: 07985554752 Monday to Friday 9.30am – 5.30pm
All goods offered for sale through our website are priced in Pounds Sterling (£).
Customs & import duties are not included. The customer is solely responsible for payment of any surcharges, please check with your local Customs & Excise office for any duties that may have to be paid.
We accept payment by PayPal only.
All orders will be dispatched within 2 workings days via Royal Mail.
If a delay occurs you will be notified immediately. You will be given the option to arrange a convenient delivery date or to cancel the order with a full refund.
We try to dispatch all items the same day if purchased before 11.00am on weekdays, excluding Saturdays, Sundays and public holidays.
We aim to keep charges to the minimum required but please remember an allowance for packaging costs has been included in the shipping costs.
Delivery rates are displayed when the item/s are added to the shopping cart. For an estimate of shipping rates for a particular item please click on ‘shopping cart’ and select ‘estimate shipping & taxes’ after you have completed the delivery details the various rates are displayed for you to select if you decide to complete the purchase.
All orders are carefully checked before dispatch. Occasionally, items are damaged, defective or unacceptable and we will make every effort to rectify the situation.
We will do our best to ensure that you are fully satisfied with your purchase.
When receiving courier deliveries please check for parcel damage before signing the acceptance form. If the parcel is damaged please sign and write ‘damaged’ on the form or if the damage is extensive please refuse delivery.
If the goods are damaged in-transit or faulty, please notify us within 7 days of receiving them. Keep all the packaging material and arrange to have the item returned to us. You will be given the option to have the product replaced at no charge to you on a convenient date or to have a full refund. This does not affect your statutory rights.
Goods not acceptable for any other reason may be returned within 10 days for a full refund. Please contact us first for authorization. Goods returned which are not defective or faulty will be returned to us at your own cost with adequate insurance to cover the cost of the goods against loss or damage. This does not affect your statutory rights.
Please advise us if you do not receive your item(s) within 10 days of your order dispatch date so that we can trace the parcel. Overseas orders may take longer.
All items are insured for loss during shipping. If you do not receive an item please contact us and we will file a claim against Royal Mail. Claims can only be filed 15 working days after the dispatch date and may take up to 8 weeks to complete. Royal Mail will investigate and require you to sign a statement of loss before issuing compensation to us.
We reserve the right to refund payment or dispatch a replacement only after we receive authorisation from Royal Mail.